Palliative Care - Services

Palliative Care – Services

Palliative Pain and Symptom Management Consultation Program  

The Palliative Pain and Symptom Management Consultation service supports service providers in home care agencies (Ontario Health at Home and contracted providers), long-term care homes, community support services and primary care by providing access to palliative pain and symptom management consultants (PPSMCs).

These positions provide consultation, education, mentorship and linkages to palliative care resources across the continuum of care. PPSMCs are nurses with palliative care expertise and training.

Specifically, palliative pain and symptom management consultants:

  • Assist service providers in the application of the Model to Guide Hospice Palliative Care, assessment tools and best practice guidelines
  • Offer consultation to service providers in person, by telephone, by videoconference or through email regarding care (i.e., assessment and management of pain and other symptoms)
  • Provide case-based education and mentoring for service providers
  • Help build capacity among front-line service providers in the delivery of palliative care
  • Link providers with specialized hospice palliative care resources

The service does not provide direct client/patient assessment or care planning. As part of an education/coaching activity with a service provider a client/patient may be present, however, the service provider remains the one responsible for the care. The service does not include responding to inquiries or educational activities for the general public.

Note: In Southwestern Ontario the consultant role is held by a nurse educator.

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