Urgent Care Centre - Services

Conditions we treat

The Urgent Care Centre offers one-stop care for individuals of all ages who have a non-life-threatening illness or injury, including: 

• Ear aches 

• Eye problems 

• Sprains and strains 

• Broken bones 

• Cuts that may need stitches 

• Minor burns 

• Fever 

• Nose and throat complaints 

• Minor abdominal pain (nausea, vomiting, flu-like symptoms) 

• Any illness that cannot wait for your family physician and is unlikely to require a hospital admission. 

Be sure to go to the emergency room (ER), NOT the Urgent Care Centre, if you are experiencing: 

• Chest pain (heart attack, angina) 

• Stroke or mini stroke 

• Moderate to severe respiratory distress (shortness of breath, COPD or asthma attack) 

• Severe abdomen/stomach pain (appendicitis, irritable bowel flare up, abdominal pain with fever) 

• Any mental health issue  

• Any obstetrical (pregnancy) complaints 

• Any condition requiring blood transfusion 

• Any medical or surgical emergency likely requiring admission to hospital 

Services not offered 

Services NOT offered at the Urgent Care Centre are:

• Admission to hospital outside of St. Joseph’s specialty services. 

• Care for patients requiring obstetrical, general surgery, cardiology, neurology and mental health care services. (see below) 

• Continuing care for chronic conditions. 

• Assessment of long term care residents. 

• Prescription refills, including those for narcotics, are not routinely filled. 

Mental crisis help 

If you are experiencing a mental health crisis, the following are options for care: 

• Call 911 or contact Reach Out Crisis Response Line. Call 519 433-2023 or 1-866-963-2023 (Crisis response line and web chat available 24 hours a day, 7 days a week, free and confidential)  

• Go to CMHA's Mental Health and Addictions Crisis Centre located at 648 Huron Street in London ON, 519-434-9191 (Open 24 hours a day, 7 days a week) 

• Go to your nearest emergency department 

• Contact your doctor

What to Expect