Our Accountability

Your Donation Matters Here — that's our promise to you. It's a commitment to the highest standards of ethical fundraising practices and financial accountability to serve you better. St. Joseph's Health Care Foundation was among the first wave of organizations to earn Accreditation from Imagine Canada’s Standards Program. With this achievement, we have joined a growing number of nonprofit organizations and charities dedicated to operational excellence.

The Standards Program is a Canada-wide set of shared standards for charities and nonprofits designed to strengthen practices in five fundamental areas: board governance; financial accountability and transparency; fundraising; staff management; and volunteer involvement.

Our Respect for Your Privacy

St. Joseph's Health Care Foundation recognizes your right to confidentiality and pledges to protect your privacy. We adhere to all applicable privacy legislation in Canada, the St. Joseph's Health Care London Corporate Privacy Policy, the privacy guidelines of Imagine Canada, and abide by the Donor Bill of Rights as developed by the Association of Fundraising Professionals.

Collection and Use of Personal Information

St. Joseph's Health Care Foundation collects a limited amount of personal information about its donors, volunteers and potential supporters, including name, title, address, telephone numbers, email address, past donations and other relevant contact information. This information is collected in order to comply with Canada Revenue Agency requirements, to provide donors and potential supporters with information about the Hospital's and Foundation's activities, to provide donors with stewardship information and to promote opportunities where donors and potential supporters may support the Foundation. When donors make contributions:

  1. We collect method of payment and amount of the contribution.
  2. We process standard credit card information (card number, card type, and expiration date).
  3. In the case of memorial and in-honour contributions, a personalized gift card is sent to a designated recipient. Therefore, we will request the name, address, city, province, postal code and telephone number of your designating gift card recipient. Foundation staff may contact you with further communications.

Safe Keeping of Information

We maintain records of all contributions made to the Foundation and interest and affiliation information of donors, volunteers and potential supporters. The Foundation does not sell, trade or otherwise share our contact lists.

To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we strive to maintain physical, electronic and administrative safeguards to secure the information we collect. All information is accessible only by authorized staff.

If you wish to restrict the use of your contact information, please let us know by one of the following methods:

Telephone: 519-646-6085
Fax: 519-646-6033
E-mail: @email
St. Joseph's Health Care Foundation
c/o Privacy Officer
PO Box 5777 STN B
London, ON
N6A 4V2

View or Change Your Information

Should you wish to review the information we have for you, change the information or ask us to remove your information from our records (please remember that we may be required, by certain laws, to maintain records for taxation purposes) you may contact us through our Chief Privacy Officer, Michelle Campbell (President) at the address noted above, who will ensure that your request is dealt with in the proper manner. 

If your contact information has changed and you would simply like to notify us of your new address you can update your contact information here.

Charitable Donation Receipts

St. Joseph’s Health Care Foundation is a registered charity and will issue charitable donation receipts for eligible donations of $20.00 or more. Receipts for donations will be mailed to the address provided by the donor. Donations made online will be issued a charitable donation receipt sent to the email address provided by the donor. Charitable donation receipts are issued in accordance with Canada Revenue Agency (CRA) guidelines. Please contact the Foundation office with any questions regarding your charitable donation receipt.

We May Change Our Privacy Policy

Our privacy policy covers the legacy Parkwood Hospital Foundation and St. Joseph's Health Care Foundation. We reserve the right to change our privacy policy. Our privacy policy will be kept up to date on our website. If you do not have access to the Internet, please contact us in writing, ensuring that we have a correct return address and we will forward to you a copy of our current policy.

Donor Complaints and Concerns

Feedback from donors and members of our community is important to us. If you have a question, concern or complaint you would like to share with us, please contact Jennifer Parraga, Director, Development, at 519-646-6100 ext. 64562 or email @email. We are pleased to work with you personally to resolve your concerns.