Care Partnership
Everyone who comes to St. Joseph’s Health Care London for care has unique needs depending on their disease or condition. While we treat each person on an individual basis, we want our patient, resident and family caregiver experience to be the same – one of respect, excellence and compassion.
Our goal is to earn your confidence in every interaction through listening and working together. Research shows partnering improves the quality of care provided, the experience of patients and caregivers and health outcomes.
At St. Joseph’s, we want to help care partners use the power of their experience to help shape care now and into the future. Watch below to see how these care partners shared their journeys to help make an impact in the St. Joseph’s community.
The Power of Experience - Jeanne Bank
The Power of Experience - Jason Gray
Purposefully partnering with those we serve has been a strategic priority for St. Joseph’s since 2015. This care philosophy was guided by best practice in the:
- co-design of our Statement of Patient, Resident and Family Values
- creation of a Care Partnership Framework (2016)
- organization’s participation as one of four Ontario hospitals funded to improve caregiver experiences by the Change Foundation (2017-2020)
- establishment of a Care Partnership Office (2020).
Care partners are an integral part of the work done at St. Joseph’s. Every patient and caregiver has the right to decide how they partner with us. You can learn more about the different levels of partnership in the Care Partnership Framework. Our goal is for all experiences at St. Joseph’s to be as full partners in care.
Become a care partner and make a difference in the lives of others. Learn more on our Care Partner page.