Corporate ID, Hospital Email, Remote Access, System Access, and Training

Medical Affairs will request the following systems access (if required):

  • Hospital Corporate ID (includes Outlook email account)
  • Cerner PowerChart (Electronic Health Record)
  • AGFA PACS

Credentialed Professional Staff (Physicians/Dentists/Midwives): Your systems access details will be sent to you from the Department Chief's office along with additional details to access various systems. This will be sent to you after you have completed the Privacy eLearning and Agreement. 

Postgraduates (Residents/Clinical Fellows/Visiting Electives): Your systems access details will be sent to you from Medical Affairs after you have completed the Privacy eLearning and Agreement. 

Hospital Corporate ID

Your Corporate ID is used to sign on to hospital network resources, such as ePay, ME(MyEducation), OneChart, the intranet, and hospital computers. 

How to Obtain your Corporate ID

The Corporate ID and password will be emailed to you once the Privacy eLearning and Agreement has been completed. Instructions on how to complete the Privacy eLearning and Agreement will be emailed to you by the Department of Medical Affairs. If these instructions have not been received, please email Medical Affairs. 

If at any time you forget your hospital password, contact the ITS Help Desk at 519-685-8500, extension 44357 (4-HELP). Please note that passwords cannot be changed by email, you will be required to call and speak with the Help Desk.

Horizon Remote Access and DUO (multi-factor authentication)
DUO

DUO is the multi-factor authentication (MFA) security solution that St. Joseph’s has chosen to protect access to their corporate applications. DUO Mobile is an app that you install on your smartphone (or tablet) to receive push notifications for easy, one-tap authentication.

Set up multi-factor authentication with DUO 

  1. Install the “DUO Mobile” app on your iPhone or Android phone (or tablet).
    - Choose the app titled DUO Mobile with this logo
  2. Log onto your work or home computer and navigate to Please Sign In using your favorite browser.
  3. Follow the on-screen prompts until you receive the “Enrollment Successful” message and choose the "Push Notification" option.
Remote Access

There are two options available for connecting to the hospital network remotely

Option 1: Horizon Remote Access

This option is for users who do not have a hospital supplied computer but are accessing the hospital network with a personal computer. 

Horizon provides secure remote access to hospital information systems, including the OneChart electronic patient record, using standard internet web browsers. While using Horizon, your computing device is part of the hospital's network and as such is accountable to all corporate policies and standards. 

VMware Horizon remote access

  1. Visit https://login.lhsc.on.ca   
  2. Use Horizon:
  • Option 1: on the web by clicking on VMware Horizon HTML Access or;
  • Option 2: install the VMware Horizon Client

Note: If you use Horizon at another organization and already have the Horizon client installed, you may be able to add the hospital server by clicking "new server" and typing the server name login.lhsc.on.ca.

 

Option 2: AnyConnect VPN

This option is for all users who have a hospital supplied computer. Users can access the hospital network by clicking the up arrow (^) located at the bottom right-hand side of the screen. From there click the "Cisco Secure Client AnyConnect VPN" icon. Once the dialogue box opens up, complete the following steps: 

  1. Click "Connect"
  2. Username = Corporate ID
  3. Password = Corporate ID password
  4. Second Password = type "Push" and a push notification will be automatically sent to your mobile device for authorization. Once accepted, access to the hospital network will be complete.  
Outlook Email Account

St. Joseph’s will only communicate information to you through your Outlook email. You will be required to check your Outlook account on a daily basis.  

The hospital Outlook email system is a secure, private, and confidential mode of information transmission. Confidential or sensitive business, or identifiable patient or staff/affiliate information must not be transmitted by email external to the secure email systems of the hospitals. Information relevant to your practice as a physician in our hospitals will only be sent to your secure Outlook email account further to hospital policy. Failure to monitor this email may result in missed information relating to the maintenance of your hospital privileges/appointment. Please note: Your Outlook email will remain active for the duration of your employment/Postgraduate training only. All accounts will expire on your last day of training with St. Joseph’s.

Setting Up Outlook Email from Home

You must enroll you St. Joseph's username with DUO multi-factor authentication even if you have already done this with Western (see Horizon Remote Access and DUO... above for more information).

Access Outlook via Office 365 from a computer external to the hospital by visiting office.com. You will need to log in with your Corporate ID/email and password, then verify access with DUO. 

Setting Up Your Outlook Email from Within the Hospital

On a hospital PC, laptop, or Thin Client computer: Click on Start > All Programs > Microsoft Office

Forward Western Email to Outlook Email

Your Western email account (@uwo.ca) is outside the secure hospital network.

To minimize the number of accounts you need to manage, you can forward other accounts to your hospital Outlook email account; however, you cannot forward your Outlook email account to another account. Forward your @uwo email to your Outlook email account Schulich Email Forwarding.

Required eLearning and Course Registrations
Professional Staff, Schulich Residents, and Clinical Fellows 

Required eLearning and course registrations will take place via the MyEducation (ME) learning management system, which will be available once you have completed the initial Privacy eLearning and Agreement and you receive your hospital Corporate ID.

Required eLearning:

  • On the ME home page, required eLearning is listed under the "Current Learning" area.
  • The average module takes approximately 15 minutes to complete. Modules are mandated by legislation or hospital policy.
  • To begin the learning module, select "Launch" beside the course name. A separate window will open with the learning content; follow the instructions in the new window to complete the module.

Registrations (N95 testing, ACLS, Crucial Conversations etc.)

  • Sign into ME and select Browse Catalog. Search under the heading by role and click on the course to register.

Within 30 days of the start of your hospital appointment, all Residents, Clinical Fellows, and Professional Staff must ensure all eLearning modules, commencing with the Privacy and Confidentiality Training and Agreement, are completed. Compliance throughout the duration of your hospital appointment is required at all times. 

For assistance navigating ME, please contact Medical Affairs. 

Visiting Elective Residents and Visiting Elective Clinical Fellows
Required Online eLearning and Declaration

Visiting elective residents/clinical fellows are required to complete the following:

  1. The Privacy eLearning and Agreement requires a username and password to access and complete this module. Login information can be found in the Hospital Application Package emailed to you by Medical Affairs.
  2. eLearning modules 
  3. Cerner Learning Journey (if applicable) - you will receive an email with information about this
  4. When all required eLearning is complete, submit the Elective Resident Declaration Form. 
Visiting Elective Medical Students and Clinical Student Placements

Visiting elective medical students and clinical student placements are required to complete the following:

  1. The Privacy eLearning and Agreement requires a username and password to access and complete this module. Login information can be found in the Hospital Application Package emailed to you by Medical Affairs.
  2. eLearning modules 
  3. Cerner Learning Journey (if applicable) - you will receive an email with information about this
  4. When all required eLearning is complete, submit the Visiting Elective Medical Student Declaration Form.
Cerner PowerChart (Electronic Health Records)
Cerner PowerChart is accessed through OneChart Electronic Health Record

Training is completed via a Cerner Journey. This mandatory training must be completed prior to starting and will be done remotely through the Cerner portal. If in Windsor or a regional site, this can be done closer to your rotation.

You will receive an automated email when the Journey has been assigned to you from the Learning Portal (@email). You will receive a second email with login instructions to access the Cerner Learning portal, this email will be sent from Inservice Registration (@email). 

The journey is comprised of individual activities that you must complete. It may take up to 4 hours to complete the journey; however, it is not necessary to complete all activities at once. It is important to note that if you exit before completing an individual activity when you return you will need to start the activity from the beginning.

Click here for tips on using the Cerner Learning Portal.

AGFA PACS and OneView

Those who will require access to the PACS system will have instructions sent to their hospital email. 

If you require access to OneView (imaging viewer for all of Southwestern Ontario) please contact the Help Desk at extension 44357 or by email.

OneView provides access to imaging from the Southwestern Ontario region (Windsor, Grey Bruce, Hamilton, Niagara) as well as the regional PACS sites.

Wireless (WiFi) Access

London hospitals offers a range of WiFi connection options. Visit the WiFi section of the ITS intranet for more information.

Eduroam provides roaming wireless network access for students, staff, and faculty at partner institutions.

To connect to the eduroam network, choose “eduroam” from your list of available WiFi networks.

When logging into eduroam, users must enter their email address and password from their home institution (@uwo.ca).  Any issues connecting should be directed to your home institution, not to the hospital Help Desk.

ITS Help Desk for London Hospitals

Call 4-HELP or 519-685-8500, extension 44357.

Help Desk Support Specialists are available to assist you 24/7/365.