Mental Health Care
How to access care
Experiencing a mental health crisis or urgent situation in London-Middlesex?
Contact Reach Out crisis response line- Call 519 433-2023 or 1-866-963-2023 (The crisis response line and web chat is 24 hours a day, 7 days a week, is free and confidential)
or
Go to the CMHA Crisis Centre located at 648 Huron St., in London ON, 519-434-9191
or
Go to your nearest emergency department
Hospital-based mental health care services
Inpatient mental health care services
Access to St. Joseph’s specialized, inpatient mental health care program is coordinated through referrals from acute mental health facilities within our Southwestern Ontario catchment area, such as London Health Sciences Centre (LHSC). Our Coordinated Access Team of highly skilled and experienced mental health professionals manage incoming requests for inpatient care from psychiatrists at our Schedule One facility partners.
A psychiatrist or a member of the mental health team is required to complete the referral form.
For more information contact the Coordinated Access Team:
Telephone 519 646-6425
Fax: 519 646-6426
Outpatient mental health care services
For adults aged 18 to 64, all referral requests for hospital-based mental health outpatient services at both London Health Sciences Centre and St. Joseph’s Health Care London are made through one Centralized Access Point:
Referral form:
- In Accuro EMR, search "LHSC - SJHC Adult Mental Health Ambulatory CAP Referral - DC" under the Download forms tab
For adults aged 65 and over, all referral requests for outpatient mental health services at both London Health Sciences Centre and St. Joseph’s Health Care London are made through the Geriatric Ambulatory Access Team referral form: (pdf).
Connect with your primary care physician/family doctor or nurse practitioner. Your primary care provider will assess you and your situation and with your input, determine the best course of action.
If a referral to hospital-based outpatient service is required, your family physician/nurse practitioner will complete the mental health care referral form and submit it through the Centralized Access Point.
Once a referral from your family doctor is received, you will be contacted by phone for a brief interview which will result in an initial appointment with the most appropriate service. During this appointment, a comprehensive mental health assessment will be completed and treatment goals identified. If it is agreed that our services will be helpful, we will introduce you to your team and arrange follow-up appointments.
For more information, including available outpatient services and eligibility criteria, visit the LHSC Centralized Access Point for Adult Ambulatory Mental Health Services webpage.
Questions about the Centralized Access Point referral process can be directed by e-mail to @email or by telephone: 519 667-6777.
Need help accessing mental health services in your area?
If you need assistance with how to obtain a referral through a physician or are searching for contact information for mental health services and supports in your community, contact ConnexOntario for helpful, supportive information and referral specialists who are available 24 hours a day. ConnexOntario provides free, confidential and anonymous information for people experiencing problems with mental illness 1-866-531-2600.
Our programs and services
Co-delivered by St. Joseph’s Health Care London (St. Joseph’s) in partnership with Atlohsa Family Healing Services (Atlohsa), Biigajiiskaan (bee-gaw-jees-gawn) is a referral-based mental wellness program that aims to provide accessible, culturally-safe, specialized care for Indigenous people with serious mental illness, addictions and concurrent disorders. Based at St. Joseph’s Parkwood Institute, Biigajiiskaan offers both Traditional Healing services and Western psychiatric treatment to Indigenous individuals experiencing mental health and addiction issues using a two-eyed seeing approach to...
St. Joseph’s Southwest Centre for Forensic Mental Health Care (Southwest Centre) is located in Elgin County and is devoted to caring for people with a mental illness who have also come into contact with the criminal justice system. Encompassing a recovery philosophy of care, the state-of-the-art and environmentally friendly LEEDs building provides a healing environment that promotes each individual’s journey of recovery. Southwest Centre is focused on providing exceptional clinical psychiatric recovery services and reporting to the Ontario Review Board our patients' clinical progress and any...
*If you are experiencing a mental health and/or addictions crisis in London-Middlesex, you can call Reach Out at 519 433-2023 or toll-free 1-866-933-2023, or please access your local emergency department or call 911. St. Joseph’s Health Care London is dedicated to uncompromising quality and safety- for our patients, their families, our staff and physicians. As such, in 2016, we embarked on the leadership of Canada’s first Zero Suicide initiative thanks to funding made possible through St. Joseph's Health Care Foundation. Zero Suicide is a system-wide, quality improvement initiative that sets a...